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Are the classes in-person or online?

Children group classes are in person, either at St Marks (Portobello) or Life Care Centre (Stockbridge). 1:1 children's classes are held either at the student's or teacher's place. Online classes are available for children aged 6 and above. 

Adult evening courses are held in person at Bellfield, Portobello.

One-to-one adult classes can be either in person - at a cafe/suitable venue - or online depending on what suits you best. 

Do I need to have any previous knowledge of Spanish to join the group classes?

No, you don't! For our Practical Spanish for Travel courses for beginners you don't need to have any previous knowledge of Spanish and they are recommended for those who know nothing or very little. If you're looking to book 1:1 lessons or an Intensive Pre-holiday Refresher, we will assess your level before you start. If you are unsure about your level and would like to find out whether our courses are right for you, simply book a free 15-min call so we can assess your level and help you decide. 

Children don't need to have any previous knowledge of Spanish before joining our classes. 

What is your cancellation policy?

If you are going to miss a session, please let us know as soon as you can.

 

1:1 sessions (for both adults and children) can be rescheduled at no extra cost if 24h notice is given. If you are attending a Practical Spanish for Travel course and you miss a group class, you have a 30-min online catch-up session included in the price of your course and you can book further sessions for £15 subject to availability. 

Children's group classes cannot be cancelled once the block has started, and we are also unable to reschedule them. 

Are all learning materials included?

All materials needed for the lessons will be provided and are included in the price of your course or 1:1 sessions. You do have the option to purchase a textbook to support you if you wish to do some self-study at home but this is totally optional. 

What are your terms and conditions?

1. Introduction

Welcome to Get Talking Spanish. By using our website and booking our classes, you agree to follow these terms and conditions. Please read them carefully.

2. Group Classes

  • Group classes are non-refundable unless we cancel them due to insufficient student enrolment.

  • If we cancel a group class, you will receive a full refund.

  • If there are any changes to group class schedules (e.g. due to severe weather), these will be communicated to you as soon as possible.

  • Group classes - both for adults and children - cannot be rescheduled. 

3. One-to-One Classes

  • One-to-one classes are non-refundable.

  • You can reschedule a one-to-one class at no extra cost if you provide at least 24 hours' notice.

  • If you fail to provide 24 hours' notice for rescheduling, the class will be forfeited.

4. Payment

  • Full payment must be made in advance to secure your space in a course and/or class slot.

  • Payment can be made through the methods provided on our website.

5. Cancellation by Get Talking Spanish

  • We reserve the right to cancel classes due to unforeseen circumstances. In such cases, you will be notified, and a refund will be provided.

6. Student Conduct

  • We expect all students to behave respectfully during classes.

  • Inappropriate behaviour or language will not be tolerated and may result in class termination.

7. Intellectual Property

  • All class materials and resources provided remain the intellectual property of Get Talking Spanish.

  • You may not distribute or use these materials for commercial purposes without permission.

8. Limitation of Liability

  • We are not responsible for any loss, injury, or damage arising from the use of our services.

9. Privacy

  • We value your privacy and handle your personal information in accordance with our Privacy Policy.

 

10. Changes to Terms

  • We may update these terms from time to time. Check our website regularly for updates. 

11. Contact

By booking classes with us, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Get Talking Spanish. 

Get Talking Spanish Privacy Policy

Get Talking Spanish Privacy Policy

 

Last updated: 21st August 2023

 

1. Introduction

 

This Privacy Policy describes how Get Talking Spanish collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.gettalkingspanish.com or otherwise communicate with us. 

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

2. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

3. How We Collect and Use Your Personal Information

 

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

4. What Personal Information We Collect

 

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. The following sections describe the categories and specific types of personal information we collect.

 

  • Information we collect directly from you

 

  • Information that you directly submit to us through our Services may include:

 

- Basic contact details including your name, address, phone number, email.

- Order information including your name, billing address, payment confirmation, email address, phone number.

- Account information including your username, password, security questions.

- Shopping information including the items you view or put in your cart.

- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

 

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

 

  • Information We Collect through Cookies

 

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

 

  • Information We Obtain from Third Parties

 

Finally, we may obtain information about you from third parties, such as:

 

- Companies that support our Site and Services.

- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with services you have requested, in order to perform our contract with you.

- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

 

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

 

5. How We Use Your Personal Information

 

  • Providing Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, to send notifications to you related to you account, bookings, schedule changes or other transactions, to create, maintain and otherwise manage your account, to arrange for delivery of services, facilitate any amendments and refunds and to enable you to post reviews.

 

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements our services.

 

  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

 

  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

 

6. Cookies

 

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

 

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

 

7. How We Disclose Personal Information

 

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

 

- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment)

 

- With business and marketing partners. With your consent, which you can withdraw at any time by contacting us, we may share your information with our business and marketing partners who will use it in accordance with their own privacy policies.

 

- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

8. Children's Data

 

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, we advise you to contact us using the contact details set out below to request that it be deleted.

 

9. Security and Retention of Your Information

 

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

 

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

10. Contact

 

Should you have any questions about this Privacy Policy, please email us at hola@gettalkingspanish.com

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